Terms and Conditions of Use
Welcome to Ashraf Electronics. These terms and conditions outline the rules and regulations for the use of our e-commerce site, located at www.ashrafelectronics.com, through which we sell electronics worldwide, based in Dubai, UAE. By accessing and using this website, you agree to comply with the following terms. Please read them carefully.
1. General Information
1.1. Company Details
Ashraf Electronics Trading LLC is a registered business located in Dubai, UAE. We sell electronics, including but not limited to, smartphones, smartwatches, augmented reality glasses, gimbals, and accessories.
1.2. Eligibility
To make a purchase, you must be at least 18 years old and legally capable of entering into binding contracts.
2. Products and Services
2.1. Product Descriptions
We strive to ensure all product descriptions, specifications, and images are accurate. However, we do not guarantee that all information is error-free. Any discrepancies should be reported for clarification before purchase.
2.2. Availability
Product availability may vary and is subject to change without notice. In the event a product is unavailable after an order is placed, we will notify you and offer a suitable alternative or a refund.
3. Pricing and Payments
3.1. Currency
All prices are displayed in AED and are inclusive of VAT, but exclude shipping fees unless stated otherwise.
3.2. Payment Methods
We accept most major credit and debit cards. Payments must be made in full before orders are processed.
3.3. Price Changes
We reserve the right to modify product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.
4. Shipping and Delivery
4.1. Shipping Locations
We offer worldwide shipping from Dubai, UAE. Shipping times and fees may vary based on location and carrier services.
4.2. Shipping Charges
Shipping charges will be calculated at checkout and are based on the destination, shipping method, and weight of the package. Additional customs duties or taxes may apply in some countries and will be the customer’s responsibility.
4.3. Delivery Times
Estimated delivery times are provided at checkout and are for guidance only. Delays caused by unforeseen circumstances, including customs clearance or carrier issues, may occur, and we cannot be held liable for such delays.
4.4. Risk of Loss
Risk of loss or damage to the product passes to you upon delivery. It is your responsibility to check the goods upon receipt and report any damages within 48 hours.
5. Order Cancellations and Refunds
5.1. Order Cancellations
Orders can be canceled within 1 hours of placement. After this window, cancellation may not be guaranteed, especially for dispatched products.
5.2. Refunds and Returns
We accept returns of unused, unopened products in their original packaging within 7 days of receipt. Refunds will be processed once the item is inspected, and shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item was defective or incorrectly shipped.
5.3. Damaged or Defective Goods
If you receive a damaged or defective product, you must notify us within 48 hours. We will arrange for a replacement or refund, including any associated shipping fees.
6. Warranties and Liability
6.1. Product Warranties
All electronics sold on our site come with a manufacturer’s warranty of 1 year, unless otherwise stated. For warranty claims, please follow the instructions provided with the product or contact us for assistance.
6.2. Limitation of Liability
Ashraf Electronics Trading LLC is not responsible for any indirect, incidental, or consequential damages that may arise from the use of products purchased through our site. In no case will our liability exceed the purchase price of the product.
7. Customs, Duties, and Taxes
7.1. Import Duties and Taxes
For international orders, customs duties, VAT, or other local taxes may apply. You, the customer, are responsible for paying any such charges. We advise checking with your local customs office for further details.
7.2. Customs Clearance
We are not responsible for delays caused by customs clearance procedures or the withholding of items due to customs regulations.
8. User Accounts
8.1. Account Creation
To make purchases or access certain parts of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your login details.
8.2. Termination of Account
We reserve the right to terminate your account at our discretion, especially in cases of fraudulent activities or violations of these terms.
9. Privacy Policy
We take your privacy seriously. Please refer to our Privacy Policy for more information on how we collect, store, and use personal information.
10. Dispute Resolution
10.1. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Dubai, UAE.
10.2. Dispute Resolution
In the event of any dispute arising from your use of this site or purchases, we will attempt to resolve it amicably. If a resolution cannot be reached, the matter will be settled under Dubai courts’ jurisdiction.
11. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and continued use of the site following the updates will signify your acceptance of the new terms.